Contact us
Tell us what you need — product information, distribution, contract manufacturing, a safety report or a career.
Send a message
Tell us what you need and it reaches the right desk.
Choose a subject so your message goes straight to commercial, quality, medical affairs or HR instead of a shared inbox.
Direct lines
Reach us directly
- AddressPlot 42, Sundar Industrial Estate, Raiwind Road, Lahore, Punjab, Pakistan
- Phone+92 42 3500 0000
- Mobile+92 300 000 0000
- Emailinfo@novarexpharma.com
- Drug safetyinfo@novarexpharma.com
- HoursMonday – Saturday, 09:00 – 18:00 PKT
Which desk handles what
Business development
Distribution appointments, contract manufacturing, export and tenders.
Quality assurance
Certificates of Analysis, batch documentation, audit requests.
Pharmacovigilance
Adverse events and product quality complaints. Include batch number and expiry.
Human resources
Applications, internships and interview scheduling.
Q&A
Before you write to us
The fastest route for each type of request, and what to include.
Cannot find your answer? Ask the assistant in the corner of the screen, or write to us directly.
What is the fastest way to reach you?
For commercial questions, the contact form on this page reaches the right desk directly. For urgent supply matters, call the office number during working hours.
How do I report a side effect or product complaint?
Report adverse events and quality complaints to our pharmacovigilance address with the product name, batch number, expiry date and a description of what happened. Do not use the general enquiry inbox for safety reports.
How do I become a distributor?
Send your company profile, drug sale licence, territory and current portfolio. We assess coverage, warehousing conditions and credit standing, then arrange a meeting.
Do you accept walk-in visits?
Facility visits are by appointment only, since production areas are controlled environments. Request a visit at least five working days in advance.
Which languages does your team work in?
English and Urdu for all correspondence, with Arabic support for export documentation on request.